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Project coordinator

Permanent, full-time /


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Project coordinator… for projects like no other!

Permanent, full time. Work/family balance because our families are our life’s heart!

100% Remote (In person on a voluntary basis for those who miss the colleagues)

Who are we ?

Our story like so many, began with human interaction. Before data entered the picture there was an idea, a spark. Ours was to ensure that technology and data are at the service of people, and not the other way around. Our goal is to forge partnerships built on trust with our customers to define how their distinctive brands are tied to human centricity. Driven by human centricity we align values and needs to engineer signature experiences. As a result of our dedicated team and accessible technology, Lanla democratizes customer experience management.

About us

What you will be doing

Contribute with your background and ideas;

Ensure the quality control of mystery shoppers’ completed evaluations;

Assist project managers with their daily operations;

Follow-up with mystery shoppers when their evaluations require more precisions or additional information;

Validate the information in the evaluation grids and ensure its quality;

Programming and configuration of corporate environments in our IT platform including quality control tests (client, mandate, period, locations, access, etc.);

Manage the follow-up of administrative documents (invoices, purchase orders, etc.);

Assist project managers at the operational level and with the production of administrative documents using MS Excel and Word;

Ensure compliance with the deadlines of the different projects;

Manage incoming calls and emails from mystery shoppers;

Solicitation of mystery shoppers for the assignation of missions whose selection is not natural;

Management of teams of evaluators on special mandates;

Create and update documentation on configuration best practices and features on hexa (wiki)

If some of the concepts in this job description are foreign to you, don’t worry! We work in a field that is unlike any other but we will be happy to provide you the necessary training!

Skills and requirements

High school diploma or equivalent;

Have a minimum of experience in customer service;

Bilingual, English/French

Good knowledge of Word and Excel;

Good priority management skills;

Ability to successfully complete several projects simultaneously;

Excellent ability to work as a team;

Autonomy, rigour;

Customer service oriented;

Enjoy working in a dynamic and constantly growing environment.

A challenging career

Ideas Made Human.

Our story like so many, began with human interaction.

Before data entered the picture there was an idea, a spark. Ours was to ensure that technology and data are at the service of people, and not the other way around.. Our goal is to forge partnerships, based on trust with our customers, to define how their distinctive brands are linked to the human. Our activities are always person-centered. We take your values and needs into account to create your own customer experience. Thanks to our dedicated team and our accessible technology, Union democratizes the management of the customer experience.



and a lot of big ideas about how we can make the world better than when we found it. If this sounds like you, and you’re looking for the kind of place with room to learn — a place where you can grow and be a part of something rewarding and meaningful, we’d love for you to become one of us. Lanla/Union is a place where the personal is just as important as the professional. We are a company operating in the marketing research sector that specializes in measuring and supporting companies in these three key areas:  Employee Experience, Customer Experience and Brand Experience.


At Lanla/Union, it really means something. They’re the values we stand by each and every single day. Both in and out of the office. They create a stimulating and inspiring environment, an encouraging atmosphere that gives birth to inspiration, ideas and innovation.

We offer you a stimulating career in an innovative work environment, a competitive salary, a range of group insurance, a social committee and a great team to share your working hours with. Lanla/Union encourages continuing training and offers excellent opportunities for promotion and advancement. Lanla/Union is committed to employment equity.

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