Is Your Customer Experience as Good as You Think?
Lanla helps national brands optimize every stage of the customer journey — combining real-world data, smart tech, and expert strategy.
Is Your Customer Experience as Good as You Think?
Lanla helps national brands optimize every stage of the customer journey — combining real-world data, smart tech, and expert strategy.
What Our Clients Have Achieved With Lanla
National brands already use Lanla to monitor and improve their customer experience — confidentially and consistently, including in Ontario. *Client names withheld — discretion is our policy.
Let’s talk about how we can do the same for your business.
Trusted by Canada’s Leading Multi-Location Brands
We serve clients in retail, banking, healthcare, hospitality, transportation, and more — helping them define, measure, and elevate their customer experience.
1. Understand Your Journey
We help map key customer moments across digital, in-person, and post-transaction touchpoints.
2. Activate the Right Solutions
From mystery shopping and VoC to relationship marketing and data valorization, we choose the best tools to match your goals.
3. Make Every Insight Actionable
Through the Hexia platform, turn insights into strategy with clarity, consistency, and confidence.
Experience is Complex.
Evaluating It Shouldn’t Be.
Why do brands need integrated CX programs instead of just isolated surveys?
Watch CX expert Christian Watier PhD explain how Lanla helps you see the full picture.
Where Strategy Meets Technology.
Great customer experiences don’t happen by accident. They’re built using accurate, timely, and actionable data.
Hexia Connects the 3 Pillars of Customer Experience in One Platform
Hexia is the ONLY Canadian platform that integrates your three key experience data sources — for a full picture of the customer journey:
- Hexia.voc – Voice of Customer
Capture feedback at scale through surveys, NPS, CSAT, and one-time questionnaires — all localized and fully customizable. - Hexia.missions – Mystery Shopping
Design realistic scenarios, deploy trained evaluators, and compare real-world experience execution across locations. - Hexia.local – Online Reputation Monitoring
Track and respond to reviews from platforms like Google, Facebook, and more — all in one dashboard.
All your CX intelligence, under one secure, bilingual, and intuitive platform — hosted in Canada.
A Complete Toolbox to Build a Memorable Experience
Lanla offers a full range of modular services — designed to work alone or as part of a larger CX strategy:
- Mystery Shopper Program – See what customers really experience.
- Voice of Customer Surveys – Hear directly from your clients at key moments.
- Net Promoter Score (NPS) – Track brand loyalty and client sentiment.
- Local Marketing Monitoring – Measure brand consistency in ads and locations.
- One-Time Surveys – Rapid insights for new product launches or service changes.
- Data Analysis & Valorization – Turn raw data into business intelligence.
- Relationship Marketing – Foster lasting, measurable customer connections.
Let’s build a program tailored to your goals.
Contact us
Let's talk
Whether you’re exploring CX programs for the first time, or scaling an existing initiative, Lanla offers strategic clarity and technological power.
Reach out — discreetly, and without pressure.
416-671-5040
1-866-333-5265
