Is Your Customer Experience as Good as You Think?

Is Your Customer Experience as Good as You Think?

Lanla helps national brands optimize every stage of the customer journey — combining real-world data, smart tech, and expert strategy.

Is Your Customer Experience as Good as You Think?

Is Your Customer Experience as Good as You Think?

Lanla helps national brands optimize every stage of the customer journey — combining real-world data, smart tech, and expert strategy.

Hexia is the ONLY Canadian platform that integrates your three key experience data sources — for a full picture of the customer journey:

  • Hexia.voc – Voice of Customer
    Capture feedback at scale through surveys, NPS, CSAT, and one-time questionnaires — all localized and fully customizable.
  • Hexia.missions – Mystery Shopping
    Design realistic scenarios, deploy trained evaluators, and compare real-world experience execution across locations.
  • Hexia.local – Online Reputation Monitoring
    Track and respond to reviews from platforms like Google, Facebook, and more — all in one dashboard.

All your CX intelligence, under one secure, bilingual, and intuitive platform — hosted in Canada.

Want the Full Picture of Your Customer Experience?

Lanla offers a full range of modular services — designed to work alone or as part of a larger CX strategy:

  • Mystery Shopper Program – See what customers really experience.
  • Voice of Customer Surveys – Hear directly from your clients at key moments.
  • Net Promoter Score (NPS) – Track brand loyalty and client sentiment.
  • Local Marketing Monitoring – Measure brand consistency in ads and locations.
  • One-Time Surveys – Rapid insights for new product launches or service changes.
  • Data Analysis & Valorization – Turn raw data into business intelligence.
  • Relationship Marketing – Foster lasting, measurable customer connections.

Let’s build a program tailored to your goals.

Let's talk

Whether you’re exploring CX programs for the first time, or scaling an existing initiative, Lanla offers strategic clarity and technological power.
Reach out — discreetly, and without pressure.

416-671-5040
1-866-333-5265