What Are Your Customers Really Experiencing?
Lanla helps national brands evaluate customer experience across their Ontario locations — with the same precision and confidentiality trusted across Canada.
What Are Your Customers Really Experiencing?
Lanla helps national brands evaluate customer experience across their Ontario locations — with the same precision and confidentiality trusted across Canada.
Trusted by Industry Leaders
Actively serving brands across automotive, B2B, banking, healthcare, hospitality, restaurant, retail , retirement homes, transportation, and much more.
1. Define Your Standards
We align on key customer moments to measure — greeting, product knowledge, compliance, and more.
2. Deploy Mystery Shoppers
Trained evaluators visit your Ontario sites anonymously and follow customized scenarios.
3. Get Actionable Insights
Receive detailed reports, actionable data, and visibility into what’s really happening at each location — all in real time.
Real Customers. Real Feedback. Real Insight.
Should you rely on trained professionals or actual customers to evaluate your experience?
In this short video, Lanla’s CX expert Christian Watier explains the difference — and why real consumer mystery shoppers reveal what others miss.
Behind every great insight is powerful technology.
Lanla’s platforms ensure that every mission, every result, and every action is traceable and optimized — from field execution to strategy.
Hexia: Your Central Hub for Customer Experience Intelligence
Hexia is Lanla’s CX management platform, built in Quebec to meet the specific needs of Canadian multi-location businesses. With secure Canadian hosting, bilingual access, and an intuitive interface, it helps your teams turn mystery shopping data into action.
Track What Matters
- Real-time feedback and results access
- Location-level performance
- Net Promoter Score (NPS) & CSAT
- Journey mapping by customer type
- Employee engagement indicators
Lanla App: Powering Real-World Evaluations with Real Consumers
Our proprietary mystery shopper app connects you with thousands of real consumers across Canada — ready to evaluate your locations naturally and authentically.
More Than an App — A Smarter Program
- Gamified interface to keep shoppers engaged and quality high
- Customized to your CX goals and customer journey
- Shoppers selected based on your customer segmentation
- Personalized questionnaires per mission
- Manual + AI validation for every submitted response
- Live results via the Hexia platform
- Helps introduce your brand to new consumer groups
What Our Clients Have Achieved With Lanla
National brands already use Lanla to monitor and improve their customer experience — confidentially and consistently, including in Ontario. *Client names withheld — discretion is our policy.
Let’s talk about how we can do the same for your business.
Contact us
Let's talk
Want a custom mystery shopper proposal or a sample report?
Reach out – discreetly, and without pressure.
416-671-5040
1-866-333-5265
