What Are Your Customers Really Experiencing?

Lanla helps national brands evaluate customer experience across their Ontario locations — with the same precision and confidentiality trusted across Canada.

What Are Your Customers Really Experiencing?

Lanla helps national brands evaluate customer experience across their Ontario locations — with the same precision and confidentiality trusted across Canada.

Hexia is Lanla’s CX management platform, built in Quebec to meet the specific needs of Canadian multi-location businesses. With secure Canadian hosting, bilingual access, and an intuitive interface, it helps your teams turn mystery shopping data into action.

Track What Matters

  • Real-time feedback and results access
  • Location-level performance
  • Net Promoter Score (NPS) & CSAT
  • Journey mapping by customer type
  • Employee engagement indicators

Our proprietary mystery shopper app connects you with thousands of real consumers across Canada — ready to evaluate your locations naturally and authentically.

More Than an App — A Smarter Program

  • Gamified interface to keep shoppers engaged and quality high
  • Customized to your CX goals and customer journey
  • Shoppers selected based on your customer segmentation
  • Personalized questionnaires per mission
  • Manual + AI validation for every submitted response
  • Live results via the Hexia platform
  • Helps introduce your brand to new consumer groups

Let's talk

Whether you’re exploring CX programs for the first time, or scaling an existing initiative, Lanla offers strategic clarity and technological power.
Reach out — discreetly, and without pressure.

416-671-5040
1-866-333-5265