How Loyal Are Your Ontario Customers — Really?
Lanla helps national brands measure and improve loyalty across their Ontario locations using smarter NPS programs — customized for your journey and powered by Canadian tech.
How Loyal Are Your Ontario Customers — Really?
Lanla helps national brands measure and improve loyalty across their Ontario locations using smarter NPS programs — customized for your journey and powered by Canadian tech.
Trusted by Canada’s Leading Multi-Location Brands
We work with retail, foodservice, banking, health, and hospitality brands to measure and improve customer loyalty through smart NPS tracking.
1. Pinpoint the Right Moments
We align on key customer moments to measure — greeting, product knowledge, compliance, and more.
2. Launch Custom NPS Campaigns
Our surveys are bilingual, mobile-friendly, and tailored to your business and your audience.
3. Turn Loyalty Signals Into Action
See results by segment, close the loop with teams, and track progress — all through Hexia.voc.
Why NPS Matters in Customer Experience.
In this episode of CX Minute, Christian Watier explores how NPS reveals the true state of your brand’s loyalty — and how to act on it.
Watch the video to learn: How to gather NPS accurately and meaningfully. When to ask — and why timing matters. What to do with the data once you have it.
Not Just a Score.
A System to Improve Loyalty.
We help you move from passive listening to active improvement — using NPS as a growth lever, not just a report.
Powerful Loyalty Insights. Made for Canadian Businesses.
Hexia.voc is Lanla’s NPS module, hosted in Canada and designed to make customer feedback immediately actionable.
With Hexia.voc, your Ontario teams can:
- Launch and manage multilingual NPS surveys
- Monitor real-time responses by channel, region, or segment
- Track trends and satisfaction drivers
- Align your team around closing the feedback loop
Built in Quebec. Powered by real-time data. Built for CX leaders expanding in Ontario.
Want the Full Picture of Your Customer Experience?
Lanla helps you combine NPS with other high-impact CX tools for even deeper insights and faster action:
- Mystery Shopper Evaluations – See what loyalty looks like in action
- Voice of Customer Programs – Hear directly from your clients at every touchpoint
- Hexia.local – Monitor online reputation & reviews (Google, Facebook, etc.)
- One-Time Surveys – Targeted feedback for launches, events, or problem areas
- Data Valorization – Identify patterns, risks, and opportunities in your feedback
- Relationship Marketing – Actively increase promoter activity
Let’s build a loyalty program that gets smarter over time.
NPS Drives Action — And Real Business Results.
National brands already use Lanla to monitor and improve their customer experience — confidentially and consistently, including in Ontario. *Client names withheld — discretion is our policy.
Let’s talk about how we can do the same for your business.
Contact us
Let's talk
Whether you’re exploring CX programs for the first time, or scaling an existing initiative, Lanla offers strategic clarity and technological power.
Reach out — discreetly, and without pressure.
416-671-5040
1-866-333-5265
