Marketing and One-Time Surveys
Compare yourself to your competitors, identify your areas for improvement, and optimize your positioning.
Marketing and One-Time Surveys
Analyzing competitors, identifying your areas of improvement, and optimizing your positioning.
We Have the Survey for You!
Whatever your data measures needs are, we have the survey for you! Discover how Lanla’s experts can support you in implementing various one-time surveys and marketing positioning.
With our personalized approach, our team of experts is equipped to assist you in implementing a variety of one-time surveys.
- Marketing Positioning Survey
- Annual Satisfaction Survey
- Customer brand promise comparison study
- Sociodemographic profile of your customers and creation of personas
- Awareness level and engagement with your brand
- Net Promoter Score (NPS) Survey
- Purchase behavior and decision-making processes study.
- In-depth analysis of satisfaction based on the Tetraclasse Model
- Attrition Survey
And much more!
Dominate Your Market with Our Marketing Surveys
Position your customer experience against your competitors and implement effective action plans to propel your brand to the top. Utilize your own lists as well as Lanla’s panel to survey your loyal, non-loyal, and potential customers. This way, you’ll be able to compare your performance to that of your competitors and identify change drivers among different customer segments.
Benefit from the following analyses and insights in our comprehensive reports
- Measurement of perception of your brand image and spontaneous and aided brand awareness.
- Understanding of reasons why customers choose their preferred brand.
- Evaluation of consumer consumption habits, motivations, and behaviors.
- Measurement of overall satisfaction (CSAT) based on your customer journey.
- Measurement of your Relational Net Promoter Score (NPS) and that of your competitors.
- Evaluation of your price to quality ratios.
- Positioning of your company and identification of change drivers.
- Advanced analyses and recommendations for making the best marketing, strategic, and operational decisions.
Learn more about our marketing surveys and available reports!
Enhance Your Brand Impact with Our BX Expertise
Our Brand Experience (BX) expertise enables us to support you in the concrete implementation of survey recommendations. This can include the evolution of your brand identity, the creation of powerful communication tools and the optimization of your digital presence. These strategic services are designed to reinforce the coherence, visibility and impact of your brand with current and future customers.
We create branded materials that reflect your identity and develop high-performance tools to maximize your conversion rate and encourage customer participation — all in close collaboration with your internal marketing and communications teams.
The Lanla Advantages
Together, we create the future of your business!
01
Mastery
A deep understanding of NPS diagnostics, marketing surveys, and positioning marketing.
02
Expertise
Recognized expertise across industries as a leading market research company.
03
High Standards
Industry-leading standards in marketing research.
FAQ
When should you conduct a one-time survey?
A one-time survey addresses a specific question at a particular point in time: assessing satisfaction, understanding why some customers leave or evaluating perceptions of your brand. It can inform a marketing decision or help shape an action plan. A Voice of Customer (VoC) program tracks the experience over time. These two approaches can complement each other.
How can you measure your market positioning?
To measure your market positioning, survey current and potential customers about the factors that influence their choices: brand awareness, brand image, value for money and reasons for preferring one brand over another. Ask comparable questions about your business and its competitors, with respondents who can assess them. Analyzing the results helps identify differences across customer groups and determine which improvements to prioritize.
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Québec: 450-464-5265
Ontario: 905-420 5952
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