Careers

Improving customer experience for everyone

We are all about innovative, forward-thinking people who love to push the envelope of human experience. We thrive on teamwork, technology and finding bold new ways to democratize customer experience management. We build long-term, trusting partnerships with our clients to create customer experience driven brands like no other. And we’re always looking for creative minds to be a part of this mission.

Talent, Passion & Ambition

Talent. We are driven to succeed and exceed expectations. We’re eager to learn and not afraid of failure.

Passion. We tackle each day with focus, never making excuses. Passion is our core energy.

Ambition. We have the desire and determination to achieve great things. We strive for success, attainment, and accomplishment.

Development

We believe in possibility. It’s why we develop our people at all stages of their careers. Brands, consumers, technology — they’re in constant evolution. Which is why from internships to our regular staff, we give our talent the tools to grow and evolve beyond their day-to-day functions. Whatever their role — analysts, data scientists, strategists — we empower our people with service culture integration training. Giving them the process and technologies to think freely, creatively, and drive bold changes to our client’s brands.

Virtual and hub workplace

The idea is simple. The best work happens when people are at their best. Which at Lanla means wherever they feel most comfortable. Remote work is a very human way to work, maximizing flexibility, work life balance and personal freedom. All while enabling physical collaboration and socialization. We favour a virtual + hub model because it works. A dynamic environment adapted to today’s shifting needs.