AI and NLP based
analytics
Find out where you should invest your time and money. Do it through actionable insights gained already interpreted and provided to you in plain language.
Join the CX Revolution.
We’re very aware of the changing relationships customers have with brands. Our team is here for you — constantly pushing our technologies further to evolve with you and your customers. The result? An innovative and distinctive brand, digitally transformed. Take your brand to new levels in CX excellence. Find out the real business benefits of our technologies, today.
AI and NLP based
Real time alerts and
notifications
Manage detractors in real time right on your mobile device. Make course corrections instantly, and create greater brand loyalty.
Continuous innovation
From experience measurement to mystery shopper programs, our technologies stand out for their innovative and adaptive approach designed to continuously evolve with you and your customers.
Explore Hexia, a platform developed by our team of experts.
Hexia is the ONLY CX platform that seamlessly integrates the 3 most important channels to track the user journey from start to finish. With insights from Mystery Shoppers and Voice of Customer feedback, along with aggregated data from online sources like Facebook and Google My Business and more, Hexia has you covered.
Our mystery shopping app measures how your customers interact and perceive your brand.
Designed and developed by our in-house team of experts, the Lanla app delivers detailed information about how customers interact with and perceive your brand. Real consumers in real situations. Giving you direct feedback about norms and standards. And overall customer experience. All this, as well as NPS Benchmark studies and competitive reporting.
Lanla enables the collection of targeted feedback to surface insights on specific operational standards. While open-ended comments are critical to understanding the customer experience, we go several steps further with targeted feedback about specific operational issues to proactively design customer-centric experiences.
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Let's talk
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Toll-free: 866 333-5265
Phone: 450 464-5265
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