Articles & News
Expert articles and news on customer experience and beyond.
Latest content
2026-05-06
Two Types of Mystery Shoppers, Two Types of DataI’m often asked the same question in organizations that use…
2026-04-20
Why Silent Customers Cost More Than Those Who ComplainAnd how to hear those who don’t speak up, before they are already gone.…
2026-04-15
92% Compliance, NPS 68, Google 3.6 Stars. Which One Should You Believe?Why your customer experience data seems to contradict itself, and…
2026-04-10
Your Surveys Are Not Enough. And it’s not a questionnaire problem.How to Measure What 70 to 90 Per Cent of Your Customers…
2026-03-26
April 2026 Version Update: Performance Upgrades, Dark Mode & Airport MissionsWe’ve refined the Lanla app to deliver a smoother, faster,…
2026-01-12
Local Marketing: Actionable Levers to Win “Near Me” SearchesTo appear at the right moment, businesses need more than…
2025-06-13
Why Review Sites Matter More Than Ever for Your BusinessToday’s customers rarely walk into a store or book a…
2025-06-13
Boost Your Visibility: Local Citations, Search Local & Organic SEOIn the competitive landscape of local search, mastering local citations,…
2025-06-12
Create a Google Business Account and Optimize Your ProfileIn a hyperlocal digital landscape, being visible at the exact…
2025-06-10
Who Is the Target Audience? Why This Question Is Key to Your SuccessUnderstanding who is the target audience for your business isn’t…
