Conferences and Presentation
We are excited to collaborate with you in cultivating a customer-centric culture.
Do you wish to raise awareness among your managers and employees about the significance of customer and/or employee experience, and involve them in fostering a customer-centric culture?
Our Customized Conferences
Our conferences are tailor-made to meet your objectives and industry specifics
We take great care in comprehending your requirements, your audience, and the guiding principles to follow. Each conference can be customized, incorporating examples unique to your company or sector.
Enhance the customer experience by starting with your employees!
Conferences and presentations on customer and employee experience.
- Customer Experience Management: The Importance of Measurement. You can’t improve what you don’t measure!
- Customer Experience and Employee Experience: Engaged employees, satisfied customers, and increased profitability for your company!
- Differentiation through Customer Experience.
- Handling Detractors.
- Tips and Tricks to Maximize Sales.
- Customer Experience: Everyone’s Responsibility!
- Perceptions of Quality/Price Ratio and Customer Experience Generational Marketing – Understanding Your Customers to cater to all generations.
- Team Maturity Level, Minute Management, and Action Plan.
- Franchise Networks: The Significance of Uniformity.
- And much more!
Thanks to constant monitoring, our conferences are filled with concrete examples and aligned with the latest trends!
Expert Speakers
Get to know our speaker, Christian Watier, and our team of expert presenters at Lanla.
A team of senior experts is at your disposal to:
- Communicate results.
- Mobilize your teams to achieve specific goals.
- Raise awareness among your network on a particular issue.
- Foster idea generation (brainstorming) and highlight improvements and successes achieved.
Our experts leverage their communication skills to engage diverse audiences, from small groups of top executives to large networks of frontline stakeholders (5 to 1000 people).
Customized Presentation: reality in Action
Let us customize your presentation to meet your specific needs!
- Tailored Development: we create the presentation with your unique information and requirements in mind.
- Professional Simulation: we conduct simulations (dry runs) to ensure a flawless delivery.
- Live Interaction: experience interactive conferences, allowing a deep immersion into the topic discussed.
- Flexible Delivery: choose to attend the presentation in person or remotely.
- Bilingual: we offer the presentation in both French and English to cater to your linguistic preferences.
Give your events a new dimension with our personalized and engaging approach!
Extensive Expertise in Various Industries
- Retail
- Restaurants
- B2B
- Transportation
- Senior Living
- Banking
- Insurance
- Professional Services
- Health and Wellness
- And more!
