Marketing Research Analyst

Client Experience /

Permanent, full-time /

100% remote

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Who are we ?

What drives us? Putting technology and data at the service of people, not the other way around. Our goal is to forge trust-based partnerships with our clients to determine how their distinctive brands connect with humanity. Our activities are always people-centered. We take into account your values and needs to create your own customer experience. With our dedicated team and accessible technology Hexia, Lanla democratizes customer experience management.

About us

Position details

In order to support our growth, we are looking to welcome a: Marketing Research Analyst.

Under the authority of our Vice President of Client Solutions, the Marketing Research Analyst specializes in measuring customer and employee experience and ensures the production of quality information, assisting in strategic and operational decision-making.

Among other responsibilities, the Marketing Research Analyst must:

  • Meet with clients to create and implement research programs that meet their needs.
  • Design measurement tools (questionnaires).
  • Interpret the analysis of quantitative and qualitative data.
  • Write and create various documents (dashboards, indicators, etc.) and analysis reports.
  • Present analysis reports to the senior management of clients.
  • Assist project managers in data collection management to ensure the quality of the collected data.
  • Coordinate the work of various external resources (translators, graphic designers, etc.).
  • Manage deliverables for multiple client accounts.
  • Ensure that research projects adhere to quality standards and strategies defined at the beginning of each research program.
  • Other related tasks related to marketing research analysis.

If some concepts in this job description are unfamiliar to you, don’t worry! We will be happy to provide the necessary training!

Profile desired

  • Master’s degree in administration or a related field.
  • Minimum of 5 years of relevant experience.
  • Strong writing skills.
  • Excellent proficiency in Excel, PowerPoint, Word, SPSS, and PowerBI.
  • Ability to manage multiple significant projects simultaneously.
  • Excellent skills in both quantitative and qualitative analysis.
  • Autonomy, precision, and attention to detail.
  • Creative thinking.
  • Enjoy working in a dynamic and constantly evolving environment.
  • Excellent ability to work in a team.
  • Excellent spoken and written French.
  • Bilingual (French and English).

Benefits

A SMALL TEAM WITH A BIG HEART…

… and plenty of great ideas to make the world a better place. If this sounds like you and you’re seeking a place to grow and be part of something rewarding and meaningful, we would be happy to have you join us.

Lanla offers a stimulating career in an innovative work environment, a competitive salary, a range of benefits, including group insurance and a voluntary retirement savings plan (RPDB), in addition to a fantastic team! We encourage ongoing training and provide excellent opportunities for promotions and advancement.

Let's talk

1-866-333-5265

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