
Conferences and Presentations
We are excited to collaborate with you in cultivating a customer-centric culture.

Conferences and Presentations
We are excited to collaborate with you in cultivating a customer-centric culture.
Foster a customer-centric culture
Do you wish to raise awareness among your managers and employees about the significance of customer and/or employee experience, and involve them in fostering a customer-centric culture?

Our Customized Conferences
Our conferences are tailor-made to meet your objectives and industry specifics.
We take great care in comprehending your requirements, your audience, and the guiding principles to follow. Each conference can be customized, incorporating examples unique to your company or sector.
Enhance the customer experience by starting with your employees!
Conferences and presentations
Improve your events with our personalized and engaging approach!
Customer Experience Measurement
The Importance of Measurement. You can’t improve what you don’t measure!
Employee Engagement
Engaged employees, satisfied customers, and increased profitability for your company!
Generational Marketing
Understanding Your Customers to target all generations.
Price/Quality and Customer Experience
Perceived value for money at the heart of customer experience strategies.
Handling Detractors
An essential approach to understanding how to identify, listen, and respond to them.
Tips and Tricks for maximizing Sales
Simple changes often suffice to boost sales.
Customer Experience, Everyone’s Responsibility
Customer experience should be ingrained in the company culture and become a common goal for everyone.
Standing out, a Competitive Advantage
Superior customer and employee experiences are essential for your business.
Developing your Signature Experience
Team Maturity Level, Minute Management, and Action Plan.
Brand franchises and Customer Expectations
Uniformity enables better management of expectations for the same brand.
Attract, onboard, and retain your employees
Tips for retaining and engaging existing talent.
The Net Promoter Score (NPS)
What if we explored the topic in-depth??
And much more! Thanks to constant monitoring, our conferences are filled with concrete examples and aligned with the latest trends.

Expert Speakers
Get to know our speaker Christian Watier and our team of expert presenters at Lanla.
A team of senior experts is at your disposal to:
- Communicate results.
- Mobilize your teams to achieve specific goals.
- Raise awareness among your network on a particular issue
- Foster idea generation (brainstorming) and highlight improvements and successes achieved.
Our experts leverage their communication skills to engage diverse audiences, from small groups of top executives to large networks of frontline stakeholders (5 to 1000 people).
Customized Presentation: Reality in Action
Let us customize your presentation to meet your specific needs!

Tailored Development
We create the presentation with your unique information and requirements in mind.

Professional Simulation
We conduct simulations (dry runs) to ensure a flawless delivery.

Live Interaction
Experience interactive conferences, allowing a deep immersion into the topic discussed.

Flexible Delivery
Choose to attend the presentation in person or remotely.

Bilingual
We offer the presentation in both French and English to cater to your linguistic preferences.

Extensive Expertise in Various Industries
- Retail
- Restaurants
- B2B
- Transportation
- Senior Living
- Banking
- Insurance
- Professional Services
- Health and Wellness
- And more!
Lanla does more for you.
Together, we create the future of your business.
01
Expertise
A rigorous quality control process for mystery evaluations.
02
Reality
Real-time results available through a web platform.
03
Personalization
Concrete action plans to rapidly improve your results.
Contact us
Let's talk
Call us or write to us!
Toll-free: 866 333-5265
Phone: 450 464-5265
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