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2025-03-19
All about NPS: The Key Indicator of Satisfaction!Imagine your customers talking about your business to their friends…
2025-02-07
The Customer Experience SquareA Simple Model, Complementary Methods! The Customer Experience Square is…
2025-01-17
How Metrics Can Transform Your BusinessCustomer Experience (CX) is now a crucial pillar for the…
2025-01-02
Google Updates Logo Display RequirementsBusinesses now need to ensure that their logo “looks as…
2024-11-29
Diversify Your Methods for Optimal Customer ExperienceWhen evaluating your marketing strategies or operations, you might wonder…
2024-11-13
Value vs Cost: 4 Elements Influencing Customer PerceptionIn today’s competitive marketplace, value is far more than a…
2024-10-30
Simplify every interaction with the Customer Effort ScoreEver had an experience with a company that just felt…
2024-06-21
Customer Experience and Mystery Shopper: The Winning DuoIn today’s economy, customer orientation is the major concern for…
2024-02-14
Transforming the Customer Journey in Senior Residences into a Brand Asset!More than ever, customer experience is a brand differentiator, not…
2024-02-14
The Importance of CX in the Senior Living IndustryWhen discussing the well-being of the elderly, it is essential…
2022-03-22
Google My Business: How to utilize the “Located in” featureIs your business located in a mall? A shop or…
2021-12-23
Rio Tinto : Inspiring employees to take pridePride ignites people, and that motivation to excel is what…
