Customer Experience: Mix Tech and Human Interaction for The Right Results

Consumer Products & Retail

September 21, 2016 / 1 min read

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Customer Experience

Customer Experience: Mix Tech and Human Interaction for The Right Results

How both “technology” and “human touch” are essential to customer experience.

An increasing number of businesses are making customer experience a priority. The result is a global growth of their customer satisfaction rates. In fact, a business investing little to nothing in customer experience is already a step behind the competition. That being said, customer experience and technological evolutions are far from the same thing. This article is a good reminder of that.

Source: http://www.marketingtechnews.net/news/2016/aug/01/customer-experience-mix-tech-and-human-interaction-right-results/


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