Trainings
and Workshops
Skill development services
Trainings
and Workshops
Skill development services
Well-trained for better service
Our skill development services for managers and staff provide you with the necessary momentum to enhance the quality of your customer service autonomously and continuously.
Customer experience starts with your employees.
Empower your teams to impress you with renewed efficiency and heightened sensitivity to the importance of customer relationships through personalized training programs tailored to your company’s reality.
Measurement, Training, Improvement!
A tool that generates satisfaction, loyalty, and profitability.
Based on recommendations that arise from customer experience, employee experience and brand experience, measurement programs, our clients generally demonstrate a willingness to optimize their performance in customer service.
Our customer experience measurement programs identify improvement opportunities to guide our training based on your needs.
Develop your skills, excel in customer service !
Customized programs and dynamic approach !
In addition to our lead trainer, Christian Watier, our team of experts designs personalized programs and adopts a dynamic approach perfectly tailored to your needs. We have cutting-edge tools to provide you with high-quality services, ensuring positive outcomes.
Team Formed.
Guaranteed Results.
Investing in your team’s skills ensures long-term profitability for your organization.
01
Skill development,employee engagement, and retention.
02
Continual improvement of customer experience management and customer loyalty.
03
Increased profitability, a more satisfied clientele results in an increased influx of customers and higher revenues, along with a positive reputation that spreads through word-of-mouth.
Employee Experience Workshops and themes
In Customer Experience
Awareness of the Importance of Customer Experience
The Significance of Uniformity
Handling Detractors
Tips and Tricks to Increase Sales
Knowledge and Skills
Developing an Action Plan
Queue Management
Upselling and Cross-selling
Overcoming Objections.
Moments of Truth
Employee Experience
Employee Attraction.
Workforce Planning
Being a Good Coach
Experiential Training with a Focus on Games and Business (Team Building)
Employee Onboarding
Company Culture
Leadership et management
Management minute
Team Maturity Level
Employee Retention
Recognition, Feedback, and Communication
Effective Meeting Preparation
Cultural Transformation
Company Mission, Vision, and Values
Customer Promise
Company Personality
Customer Journey
Signature Behaviors
Change Management
Organizational Development
These workshops are renowned for improving the work environment and enhancing employee engagement, directly impacting organizational performance and customer experience.
*All our training and workshops are accredited for the 1% Training Contribution Law. Approval certificate: #0059548.
What they say about us.
“The combination of the research and customer experience expertise of the Lanla team brings great value to their offering. Their Hexia customer experience management platform is very efficient and meets our strict data security rules. They define themselves as a trusted partner.”
Annie St-Arnaud, Director of Business Intelligence and Product Development, Fonds de solidarité FTQ
