Customer experience: managing the relationship to create loyalty

Consumer Products & Retail

February 25, 2016 / 1 min read

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Customer Experience

Customer experience: managing the relationship to create loyalty

A short article that reminds us that the customer experience starts well before the transaction stage.

This article is short but very interesting! Published last month in Infopresse, it reminds us that the customer experience starts well before the transaction stage and that an “adequate” customer experience is no longer enough today.

Source: https://www.infopresse.com/article/2015/5/20/experience-client-gerer-la-relation-pour-creer-de-la-loyaute


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