In an experience-based economy where you are constantly reminded to focus on the client, many businesses tend to forget the impact of an engaged staff. Remember, your initial customers are first and foremost your employees! Thus, you must serve them as well or even better than the consumers they will serve.

Source: http://archives.lesechos.fr/archives/cercle/2016/03/09/cercle_155027.htm#xtor=CS1-32