Retail: to improve customer experience, you first need to improve store managers’ experience

Consumer Products & Retail

August 31, 2016 / 1 min read

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Customer ExperienceEmployee Experience

Retail: to improve customer experience, you first need to improve store managers’ experience

In an experience-based economy, you must never forget the impact of an engaged staff.

In an experience-based economy where you are constantly reminded to focus on the client, many businesses tend to forget the impact of an engaged staff. Remember, your initial customers are first and foremost your employees! Thus, you must serve them as well or even better than the consumers they will serve.

Source: http://archives.lesechos.fr/archives/cercle/2016/03/09/cercle_155027.htm#xtor=CS1-32


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