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A company’s employees are its very first customers.

Hence, staff mobilization should be a main priority. Attraction, integration and retention of employees can represent major costs. Indeed, a poor Employee Experience is a considerable hidden cost, which has a direct effect on company profitability, in terms of both the increase of sales and cost control, not to mention the deterioration of customer experience provided to the end consumer.

Committed employees are enthusiastic, they influence other employees, suggest new ideas and offer a better customer experience.

Flexible Collection Methods

Optimal solutions according to the real needs of your organization.

A Clear Picture of your Team

Responsive tools that can be used to highlight the levers of engagement among your employees.

Get a 360° Portrait

Methods that allow time for managers to plan, to act and to monitor the established action plan.

What we bring to the table.

We identify the elements that hinder the mobilization of your team in order to help you set up an employee experience program that will galvanize your teams.

Employee Engagement Surveys

With a strong expertise in business intelligence, our team knows how to identify the most important elements in the eye of the employees and which have the greatest impact on their mobilization. We favour a flexible approach to exploit all the available means for reaping your employees’ opinions. Whether it’s an external distribution by email, a connection via a URL or a hybrid alternative, we adapt to your needs and reality to achieve complete and meaningful results.

Training & Workshops

A well-trained team ensures results. Our skill development services for staff and managers provide you with the required momentum to increase the quality of your customer service in an autonomous and continuous manner. Give your teams the means to impress you with renewed efficiency and increased sensitivity to the importance of customer relationships, through training programs that are customized to the reality of your business.

Conferences & Presentations

Educate your team about the importance of the customer experience to ensure that all members of your organization are committed to creating a customer centric culture. Whether through talks or results presentations, our team of speakers and presenters puts its communications expertise to work for all types of audiences, from small groups of executives to vast networks of first-line stakeholders.

Lanla does more for you.

Optimize your results by knowing more about your business and your employees !



We use a wide range of intervention and awareness tools



Our programs are modular according to the participants (employees or managers) and their availability.



We use playful, concrete and engaging techniques.

“Union works with us and our network of more than 300 hardware stores to ensure the consistency and quality of the services we offer our customers. This process helps us develop a strong brand image as well as retain our customers and attract new clienteles.”

Claudie Gervais, Principal Director, Marketing and Business Intelligence, BMR

Our clients

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You have my full attention
I say that every day… to my kids, my peers, my boss. It sets the tone…

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