The Ultimate Service Recovery Implementation Guide
Consumer Products & Retail
May 26, 2016 / 1 min read
Topics
Customer Experience
What if a system shutdown was to happen in your business; would you know how to deal with it? Here is a document which provides the latest information on the benefits of service recovery and best practices on its implementation in your business.
Source: http://www.genroe.com/blog/service-recovery-guide/11189
Latest news
2024-11-29
Diversify Your Methods for Optimal Customer ExperienceWhen evaluating your marketing strategies or operations, you might wonder if relying on a single method…
2024-11-13
Value vs cost: 4 elements influencing customer perceptionIn today’s competitive marketplace, value is far more than a matter of price. The phrase “value…
B2B2024-10-30
Simplify every interaction with the Customer Effort ScoreEver had an experience with a company that just felt like way too much work? Long…
B2B2024-06-21
Customer experience and mystery shopper: The winning duoIn today’s economy, customer orientation is the major concern for managers operating in a B2C business…
Hospitality & Travel2024-02-14
Customer experience, a brand differentiator!More than ever, customer experience is a brand differentiator, not only for retirement homes, but also…
Hospitality & Travel2024-02-14
The Importance of CX in the Senior Living IndustryWhen discussing the well-being of the elderly, it is essential to consider the importance of customer…
Consumer Products & Retail2022-03-22
Google My Business: How to utilize the “Located in” featureIs your business located in a mall? A shop or restaurant in a hotel? Or even…
Consumer Products & Retail2021-11-25
Google updates company logo requirements on its platformsGoogle adds another requirement to make sure logos look good against white backgrounds
Consumer Products & Retail2021-10-12
Taking Action to Build Customer LoyaltyHow likely are you to recommend this restaurant to a friend, colleague, or family member? It’s…
Restaurants2021-10-12
Battle Lines of Customer Loyalty: Promoters vs. DetractorsIn our last post, we talked about the importance of Customer Experience and how a Voice…
Restaurants2021-10-05
3 Ways To Better Manage Customer ExperienceAs a proud, hard-working food-service operator, you know every detail counts when it comes to securing…
Consumer Products & Retail2021-07-27
2021 SaaS AwardsPUBLITECH (LOCALTRAC) Shortlisted for 2021 SaaS Awards
Consumer Products & Retail2021-05-06
Google Takes Sustainability to HeartWhile sustainability remains a critical core value in most of our organizations, having a sustainable culture…
Consumer Products & Retail2021-04-15
Spotted, 2-Packs on Google Local Search ResultsWhat does it mean when Google is currently in test mode? Is the 3-pack going away?
Consumer Products & Retail2021-03-11
The Nemesis of your local plan: GME duplicatesGoogle My Business helps your business get found in local search. When local customers are looking…
Consumer Products & Retail2021-02-25
Q&A on Google My Business: Use software to monitor and reply