Flexible Collection Methods
Optimal solutions according to the real needs of your organization.
A company’s employees are its very first customers.
Hence, staff mobilization should be a main priority. Attraction, integration and retention of employees can represent major costs. Indeed, a poor Employee Experience is a considerable hidden cost, which has a direct effect on company profitability, in terms of both the increase of sales and cost control, not to mention the deterioration of customer experience provided to the end consumer.
Committed employees are enthusiastic, they influence other employees, suggest new ideas and offer a better customer experience.
A Clear Picture of your Team
Responsive tools that can be used to highlight the levers of engagement among your employees.
Get a 360° Portrait
Methods that allow time for managers to plan, to act and to monitor the established action plan.
What we bring to the table.
We identify the elements that hinder the mobilization of your team in order to help you set up an employee experience program that will galvanize your teams.
Employee Engagement Surveys
With a strong expertise in business intelligence, our team knows how to identify the most important elements in the eye of the employees and which have the greatest impact on their mobilization. We favour a flexible approach to exploit all the available means for reaping your employees’ opinions. Whether it’s an external distribution by email, a connection via a URL or a hybrid alternative, we adapt to your needs and reality to achieve complete and meaningful results.
Learn more about employee engagement surveys
Training & Workshops
A well-trained team ensures results. Our skill development services for staff and managers provide you with the required momentum to increase the quality of your customer service in an autonomous and continuous manner. Give your teams the means to impress you with renewed efficiency and increased sensitivity to the importance of customer relationships, through training programs that are customized to the reality of your business.
Learn more about our trainings and workshops
Conferences & Presentations
Educate your team about the importance of the customer experience to ensure that all members of your organization are committed to creating a customer centric culture. Whether through talks or results presentations, our team of speakers and presenters puts its communications expertise to work for all types of audiences, from small groups of executives to vast networks of first-line stakeholders.
Learn more about our conferences and presentations
Lanla does more for you.
Optimize your results by knowing more about your business and your employees !
01
Versatility
We use a wide range of intervention and awareness tools
02
FlexibIlity
Our programs are modular according to the participants (employees or managers) and their availability.
03
AccessibIlity
We use playful, concrete and engaging techniques.
What they say about us.
“Lanla works with us and our network of more than 300 hardware stores to ensure the consistency and quality of the services we offer our customers. This process helps us develop a strong brand image as well as retain our customers and attract new clienteles.”
Claudie Gervais, Principal Director, Marketing and Business Intelligence, BMR
Our clientsDid you know ....
2021-10-12
You have my full attentionI say that every day… to my kids, my peers, my boss. It sets the tone…
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Time for 2018 overview and 2019 trends in customer experienceCustomer experience findings and trends to start 2019 on the right foot Daniel Lafrenière, Customer Experience…
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No Customer Experience Without Employee ExperienceBack to the basics of the employee experience for a better customer experience In this post,…
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Employee Experience Strategy: 3 Tips from Customer Service3 strategies to adopt for a successful employee experience Similar to the customer experience, the employee…
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Help your staff improve with spontaneous customer feedbackWho better to tell you what good customer service should look like than your own customers!…
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Does employee happiness really lead to customer happiness?Is the employee experience related to the satisfaction of your consumers? “A happy employee leads to…
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For a Successful CX You Must Have a Successful EXYour employees’ experience plays a key role in your customers’ experience. Business decisions in companies are…
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8 lessons your competitors can teach you about customer experienceUnderstanding your competitors, outperforming their methods and filling the gaps. Here are 8 elements to improve…
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How Can Surveys Boost Staff Retention?Companies, which implement employee experience measurement programs, tend to have a much higher employee retention rate.…
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The four pillars of employee experience successWhat are the 4 pillars of employee experience success? Considering the immediacy of information since the…
Consumer Products & Retail2017-10-19
6 Steps to Creating a Customer-Focused CultureHere are 6 steps to follow to create a business culture focusing on the customer. While…
Consumer Products & Retail2017-10-12
Improve customer experience through employee surveysYou want to know your customers’ satisfaction level? Have you thought of asking your employees? When…
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The Employee Experience Should Come Before EverythingThe employee experience, the cornerstone of an outstanding customer experience. Committed employees can guarantee the success…
Consumer Products & Retail2017-08-31
What Type of Employee Are You? Room For Improvement?Five types of employees by level of commitment and the importance of employee ambassadors to an…
