December 4, 2018 / 3 min read

Topics

Local MarketingCustomer Experience

Artificial Intelligence, a New Industrial Revolution

Artificial Intelligence, a New Industrial Revolution

We are currently witnessing a significant rise in the efficiency, popularity, and democratization of artificial intelligence applications. The presence of intelligent personal assistants like Amazon’s Alexa or Google Home in our homes highlights the growing role AI plays in our daily lives and its continuous advancements.

Among the key issues raised by this phenomenon, one pressing question resurfaces with each era of major technological change: what about our jobs? Will machines replace us?

Industrial revolutions

Over the past three centuries, three major industrial revolutions have shaped history through the advent of new energy sources and techniques, leading to significant changes in employment across different eras.

Between the late 18th and early 19th centuries, the invention of the steam engine, mechanization, and the expansion of railway networks accelerated economic, human, and material exchanges, transforming numerous professional fields and creating previously unimaginable jobs.

Similarly, the mastery of electricity, gas, and oil, the revolution of communication tools like the telegraph and telephone, and transportation advancements such as automobiles and airplanes brought major innovations. Once again, existing jobs evolved, and new, previously inconceivable disciplines emerged.

More recently, the rise of electronics, telecommunications, and computing has revolutionized our daily lives and work methods. Many of today’s most popular jobs did not exist just 10 or 20 years ago!

After the mechanization of production, mass production, and then production automation, we are now in the era of digitalization. This period is characterized by the exponential development of a virtual world that enables interventions in and administration of the physical world.

By looking back at this technological evolution, we can see that each industrial revolution has allowed humans to offload relatively simple or repetitive tasks that required significant time and effort. This shift has enabled people to focus on more complex tasks requiring advanced knowledge and skills or simply to improve their quality of life. Regarding employment, technological advancements have gradually increased the demand for highly skilled workers.

AI as a Transformation of How We Work

Far from the dystopian vision of a rogue Terminator turning against its creators, artificial intelligence—an essential part of the ongoing Industrial Revolution 4.0—offers endless possibilities for assisting humans in increasingly complex tasks.

It is important to note that AI has been an evolving goal of research for over thirty years. Not every machine that performs a task is necessarily equipped with artificial intelligence. Many systems that appear “intelligent” are actually just “expert systems.” While highly useful in numerous fields, these systems simply execute predefined rules or “if-then” statements. They cannot generate responses or results if the input data does not strictly adhere to their programmed rules.

Today, various AI-based solutions simplify work in different industries by automating data analysis and offering relevant recommendations to decision-makers. These systems help companies optimize their operations and enhance customer experience while ensuring that humans retain ultimate control over strategic decisions.

Automating certain tasks frees up time for employees, allowing them to focus on more strategic and human aspects of their work. The goal of these technologies is not to replace humans but to provide them with tools to make more informed decisions and create more personalized experiences for customers and employees.

Learn how to harness the full potential of artificial intelligence to optimize customer experience and business operations with Hexia

Technologies


Latest news

À chaque ville, ses mots clés : quincaillerie, matériaux de construction et centre de rénovation.
Which Keywords Should You Target City by City?
Google already tells you which words your customers typed to find each of your locations. The…
More
Comment mesurer les résultats de sa fiche Google
How to Measure Google Business Profile Results
Every verified Google Business Profile gives access to a Performance tab, free of charge: how many…
More
Ce que Google écrit à votre place
Who Fills In Your Google Business Profile Attributes?
Part of what appears on your Google Business Profile was not written by you: Google compiles…
More
La rétroaction a changé d’endroit.
Why Businesses Should Reply to Google Reviews
Google shows three reviews by default on every profile, sorted by relevance and not by date.…
More
Récupérer une fiche Google
How to Claim a Google Business Profile Someone Else Owns
If your Google Business Profile is already claimed by someone else, you can request access at…
More
Gestion fiche Google
Who Should Manage a Franchise’s Google Business Profile
Managing the Google Business Profiles of a company with several locations is first and foremost a…
More
Why Your Google Business Profile Matters More Than Your Website
For a multi-location brand, a location’s Google Business Profile is consulted before the website: it is…
More
SEO Local avec Hexia.local
Local SEO for multi-location brands: what really matters
Standardizing the names and URLs of your social media pages is a good organizational practice. For…
More
Tout se joue dans les trois premières minutes
CX : Why the First Three Minutes Decide Your Restaurant Experience
You walk through the door of a restaurant. No one makes eye contact. You wait, standing,…
More
L'inconstance de l'expérience en restauration
Why Clients Stop Coming Back: Inconsistency in the Restaurant Experience
A client you won over on a Friday night comes back the following Thursday, this time…
More
plateforme de gestion de l'expérience client
Hexia: A CX Platform Built for Operational Reality
The first time I truly understood the value of Hexia, it wasn’t from reading a product…
More
Trois canaux, trois moments
Three Channels, Three Moments
A Continuum of Prevention, Intervention, and Public Amplification These three tools don’t measure the same thing.…
More
Les erreurs visibles vs invisibles
Why Silent Customers Cost More Than Those Who Complain
And how to hear those who don’t speak up, before they are already gone. The leader of a restaurant chain…
More
Angles Morts CX
92% Compliance, NPS 68, Google 3.6 Stars. Which One Should You Believe?
Why your customer experience data seems to contradict itself, and what that is actually costing you…
More
Moins de 30% de vos clients répondent à vos sondages de satisfaction.
Your Surveys Are Not Enough. And it’s not a questionnaire problem.
How to Measure What 70 to 90 Per Cent of Your Customers Will Never Tell You Directly. Picture…
More
Marketing local : les leviers pour être visible près de vous
Local Marketing: Actionable Levers to Win “Near Me” Searches
To appear at the right moment, businesses need more than visibility. They need structured local signals…
More